Shipping policy
Shipping Policy
This Shipping Policy describes how Shop Groovy (“we,” “us,” or “our”) handles order processing, shipping, and delivery. Please read carefully before placing an order.
Processing Times
All orders are processed within 1-5 business days depending on the product and supplier. Processing times may vary based on product availability, order volume, and fulfillment requirements. Business days exclude weekends and public holidays.
If we experience a significant delay in processing your order, we will notify you by email.
Shipping Times
We currently ship to the United States and Canada.
Estimated delivery times vary depending on the product, supplier, shipping origin, and destination.
Shipping estimates, where available, are provided on individual product pages or during checkout.
Please note that delivery times are estimates and are not guaranteed. Delays may occur due to customs clearance, carrier operations, weather conditions, holidays, or other unforeseen circumstances.
Orders containing multiple items may be shipped separately and arrive at different times.
Shipping Costs
We offer free standard shipping on eligible orders within the United States and Canada.
Any applicable shipping charges will be calculated and displayed at checkout before your purchase is completed.
Shipping rates and available delivery methods may vary depending on the product, shipping destination, and fulfillment location.Tracking Information
Tracking Information
Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.
Please allow time for tracking updates to appear, as tracking information may not become available immediately after shipment.
Tracking availability and update frequency may vary depending on the shipping carrier and fulfillment provider.
Shipping Restrictions
We currently ship to the United States and Canada.
Shipping availability may vary depending on the product, supplier, and delivery destination. Certain products may be unavailable for delivery to specific regions due to carrier limitations, customs regulations, or other shipping restrictions.
If we are unable to fulfill your order due to a shipping restriction, we will contact you and issue a refund for any items that cannot be shipped.
Damaged, Lost, or Delayed Shipments
At Shop Groovy, we want your order to arrive safely and in excellent condition.
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number, a description of the issue, and photographs where applicable.
If your package is lost in transit or experiences a significant delay, please contact us so we can investigate the issue with the shipping carrier or fulfillment provider.
We will work with you to resolve shipping-related issues, including providing a replacement or refund where appropriate and in accordance with applicable consumer protection laws.
Contact Information
If you have any questions about this Shipping Policy or your order, please contact us at:
📧 support@daraoriginals.com